With our main products being made of delicate ceramic material, we only accept returns under specified conditions listed below. You will have a 2 day grace window to contact us about your item/s after you have received them.
In order for a ceramic item to be refunded and/or returned any 1 of the following must occur and with accompanying proof:
- Your mug arrived chipped or broken (we encourage you to inspect your packages in the presence of the courier)
- You received the wrong order (color of item or type).
To start a return please contact us and provide details regarding your proof of purchase such as your order ID number as well as your valid reasons for the refund or return. We will later contact you and inform you about your your request and we will no doubt provide you with details regarding your next steps.
N.B: We will not accept any products sent to us without our permission.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
If a month or more has been passed, and you have not yet received your order please contact us and have this matter corrected.