FAQs

1. What is the cost of shipping?

The cost of shipping varies depending on the country and region in which we ship to. Please refer to our Shipping Policy for more details.

Please note that we do not ship to every country. We are working on finding ways to provide our products for free for everyone around the world. 

We are sorry to those of you that we are unable to reach. 

2. How can I return a product?

Before returning a product please send us an email: alouise@alouiselove.com

In order for a product to be fully refunded:

1. The product must be sent to us within 30 days of receiving it

2. The product should be in its original state and packaging. This means that the product should not be tampered with by you.

Please review our refund policy for further details.

You can review our policy here: Refund Policy

3. How long do I have to wait on my product?

The time period various from country to country. We have an average shipping time of 7-20 days. 

However, this may be longer due to whether, availability, country, and customs regulations. These are just a few factors that may affect shipping time. Please be assured that your item will be sent to you along with a tracking number for you to track each processing stage of shipping. 

4. Why is PayPal the only payment method?

PayPal is our only payment method because it offers high transactions security.

PayPal makes it easy for you to track your financial transactions with ease and efficiency.

PayPal also offers buyer's protection which ensures that your transaction with us is eligible and safe. 

 

We are sorry for an inconvenience we have cost to those of you that may not prefer PayPal. 

We hope that you enjoy your shopping experience with us. 

5. Are your bed linens real?

Our bed linens are 100% real and they clearly state what they are made of and which techniques were used to create them. We have bed linens from cotton to all natural French Flax Linen. We provide a variety of high quality bed linens for you to choose from that are guaranteed to aid in allowing you to enjoy your sleep.